Groupthink is brainstorming working together to reach the best solution to problem when all members of a group agree on one solution a disadvantage to collaborative decision making When people participate in groups, the are more likely to: have tunnel vision support the decision choose not to participate all of the above Middle management creates operational plans mission statement tactical plans operational A course of action created to achieve a long-term goal h called while a course of action designed to achieve a short-term goal is considered a stretch goal, tactic strategy, tactic strategy, goal LT tactic. ST tactic Plans must be strategic flexible tactical intense offers specific steps to take in response to an event. Procedures Policies Budgets Which kind of conflict is usually most productive? Cognitive P-type informative Affective What Is the term that is used when a company has success and therefore is reluctant to change strategies/practices? Distinctive Competence Core capabilities Competitive advantage Competitive inertia