gu$2$eb$12$r$\mathrm{.}06\mathrm{.}029$

Joaquin will use the three$-$step writing plan for his claim message. In the body of the message, Joaquin will

a$.$ identify enclosed copies of all pertinent documents

b$.$ use emotional language to show how upset he is about the situation

c$.$ assume the company purposely tries to cheat its customers

d$.$ assume the company understands his request without explanation