guarantees delivery of the custom jeans within 10 days. With the growing acceptance of jeans among the women in India, especially in the urban areas, the market for women's jeans is growing at a fast pace. NaaR with its unique business model hopes to garner a significant share of this market. The promoter of NaaR along with her top executives is confident that their concept of JIT jeans would work. {a} Do you think NaaR's strategy would work? Why or why not? What is the importance of retailers in its business strategy? (h) Wl customers wait for ll] days to have the jeans delivered? What can NaaR do to compete on customer service if delivery takes this much time? (c) lComment on the necessity of a robust supply chain in the context of NaaR Clothing Inc. Case 5: Service Blues! Jyoti had given her branded laptop for servicing to an authorized service center to repair a damaged USB port. The laptop was to be given the next day, but when she went to take it that day, she was told that it was not ready. Jyoti had to wait for four more days before she was finally given her laptop. Because she was in a hurry while receiving the repaired laptop, she did not check the workings of the laptop at that time. On reaching home and switching on the laptop, she noticed that that LCD display had become problematic. The next day, she again went to the service center and reported the display problem. Jyoti was aghast when she was informed that as she had signed the de]ivery documents, the service center cannot take responsibiiity for the display problem. She was asked to fill up a fresh service requisition form to get the problem rectified and further was told that all expenses incurred in rectifying the problem had to be paid by her. {a} Do you think that After Saies Service through a third party is a cause for concern? Justify. {b} There seems to be a breach of trust in the given case let. How is breach of trust related to quality of service? (c) In the context of the given case let, formulate a Quality Service Policy to ensure customer satisfaction