Guests Hotel Inc.

Guests Hotel Inc. is located downtown in your city. Guests Hotel is a boutique hotel with $100$ rooms, a restaurant, a lounge bar, and a convention center. The rooms department is doing quite well with an average occupancy rate of $80\%$ all year long. It has been in business for $15$ years.

Guests Hotel Inc. has a well$-$established clientele. Customers prefer Guests Hotel Inc. for its location, but a key factor is the food service the hotel offers. Guests Hotel Inc. has a great reputation for serving fresh and well$-$prepared meals. A large percentage of its guests prefer to have their meals at Guests Hotel Inc. They also bring other parties to have their meals there.

The general manager is going to retire soon, and the hotel is looking for someone to replace this position. The new GM must have knowledge and working experience not only with Rooms but also with Food and Beverage. It is imperative for the hotel to keep its reputation for great food. The Food and Beverage Department brings to the hotel more than $30\%$ of its total revenue. The Food and Beverage Department purchases everything locally, and vendors bring all products to the hotel. If needed, the hotel outsources all transportation services, and vendors pay for transportation costs. The owner of the hotel does not like to have vehicles owned by the hotel. It is well known by management that F & B is a contributing factor for guests booking rooms and events at the hotel.

You have been recommended for this job opportunity. After an initial interview and as a candidate for this prestigious position, you are required to demonstrate in a test your knowledge of how to manage the Food and Beverage Department without compromising food quality and service.

You were enrolled at the School of Hospitality, Tourism, and Culinary Arts at Centennial College. One of your favourite courses was Food, Beverage, and Labour Cost Control. Thankfully, you kept all your notes and exercises, and you can review concepts and the numbers you crunched then.

Human Resources gave you the following questions to answer based on the information below: