Guidelines for preparing a report are the following:

Note: This case must be included 5000/5500 word.

1. Define the Rahimafrooz Accumulators Ltd profile or background with a vision mission and goals

2. Explain the quality management practices of the Rahimafrooz Accumulators Ltd. 3. Discuss the quality management approach/tools which are currently applied by the Rahimafrooz Accumulators Ltd.

4. Explain how ISO 9001 certificate helps the Rahimafrooz Accumulators Ltd to meet internal and external customers' expectations.

5. Besides the current quality management system what other quality tools need to be applied by the Rahimafrooz Accumulators Ltd to improve the business performance? Please provide the justification for suggesting new tools for the organization.

6. Conclusion and recommendations