Gwen, a manager at Exude Apparel Inc., received a message from a customer requesting a replacement for a purchased pair of shoes. Exude Apparel has a clearly stated no-return policy. Gwen responded to the customer denying the request tactfully and clearly. Despite this, the customer submitted a second request. In response to the second request, Gwen should O a. ignore the second request O b. resend the first response O c. place the refusal in the first sentence of her second response O d. write the second response using the inductive approach