Gwen Nelson, the marketing manager at CVM Corporation, wanted Adam Livingston, one of her direct reports, to learn how to create expanded spreadsheets with complicated filters and formulas. She sent Adam to three days of classroom-based Excel training. At the end of training, Gwen and Adam created a formal action plan to ensure training program evaluation. future planning for the development of other training programs. satisfaction with the training. documentation of completion of the training. transfer of training