Handling digital and phone communication

For your Portfolio Project, you will be creating a Training Manual that reflects the focus of each course in the BOA program. Each part of the portfolio will be a chapter in that manual. The purpose of the portfolio is to explain information that organizational administration professionals need to do their jobs well.

Portfolio Project Part 1 Description: Handling phone calls and related forms of communication is a crucial skill for office support workers. For this section of the portfolio project, you should address the following:

1) In your own words, briefly describe the different types of communication technology that employees will typically encounter at the company office. You must include ALL of the following types. Then, write about which communication context(s) each should best be used. For example: Email would be the preferred form of communication when you want to send an important document quickly to your co-workers and/or clients.

Telephone & Voicemail

Mobile phone

Conference calls

Email

Videoconferencing (Give at least two examples of companies that offer this service)

2) In your own words, write about how to make a positive impression over the phone. Review Chapter 6 and provide examples. Include instructions for ALL of the following tasks:

Tone of voice

Pace and volume

Pronunciation

Grammar/Vocabulary

Answering and ending calls

Taking messages

Post your work from both parts above to your Wix portfolio website. Submit your portfolio website address (URL) to Portfolio Project Part 1 in Moodle.