Harold saw an opportunity to expand the logistics and delivery business into South East Asia countries like Malaysia, Indonesia, Vietnam, and Thailand. There are challenges and uncertainties. The coverage areas of these countries are huge with political, social and cultural differences. Also, the talent pools might not have the same core capabilities as those in Singapore. But after some due deliberations, Harold made the decision to expand the new business to Malaysia first as it is a country that he is familiar with and is also just across the causeway. With 40% of his workers in Singapore originate from Malaysia, he is confident that they can recruit the right talent and workers to meet the skills and competencies required to start the operations in Malaysia.

3. Define decision-making using your own words, and explain two (2) types of decisions. Identify

and explain which type of decision that ExDel should make regarding the recruitment of the new

country manager for Malaysia. Discuss any three (3) suggested strategies (examples can be from

or outside the case facts) that Harold and ExDel can make when expanding to Malaysia.