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HCAHPS shows a number of complaints on noise level at night. What should leadership do? a.Encourage patient to speak up when noise is loo loud.

HCAHPS shows a number of complaints on noise level at night. What should leadership do?

a.Encourage patient to speak up when noise is loo loud. b.Have CEO decide on next level of intent on noise level control

c.Discipline department on how to address noise leve

d. Conduct a hospital wide leadership meeting to determine the cause of noise level

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