Question
he balanced scorecard includes both leading and lagging indicators. Which of the following correctly places each indicator on the spectrum of most leading to most
he balanced scorecard includes both leading and lagging indicators. Which of the following correctly places each indicator on the spectrum of most leading to most lagging?
Multiple Choice
Financial/stewardship Customer/stakeholder Internal business processes Organizational capacity
Financial/stewardship Organizational capacity Internal business processes Customer/stakeholder
Customer/stakeholder Organizational capacity Internal business processes Financial/stewardship
Organizational capacity Internal business processes Customer/stakeholder Financial/stewardship
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