He had an employee last week that didn't show up to work and the received no phone call. It created chaos in the front office for a few hours as he struggled to cope with her absence and deal with customer$$s requests and demands. Although she has been an average worker in the past, without many issues, she does miss the occasional day when her son is sick, but she always called in$.$ Later, her husband called in to let them know she had been in a car accident on the way to work, she had been knocked unconscious, everything seemed ok and after a few days off, she should be back to work. The problem is that her absence did cause problems and seemed to annoy customers who complained of the poor service that morning. Mario was embarrassed. He is looking for your advice on how to proceed with this employee and how he should discipline her.

$12.$ What is procedural fairness and proportionality? $(2$ marks$)$

$13.$ before disciplining this employee, what key issues should Marin consider in regards to the employee and the situation $(3$ marks$)$

$14.$ What discipline or not, should he impose on his employee in this circumstance. Explain your recommendations. $(2$ marks$)$