he Ritz Carlton is a luxury hotel chain. The Ritz has calculated that the lifetime value of a customer is a quarter million dollars. To keep customers happy and coming back, they

Question $36$ options:

a$)$

tell employees to call a manager if they need authorization for solving customer problems

b$)$

empower employees to spend $$2000$ per incident to help out customers, without asking a manager

c$)$

expect employees to find a solution without additional resources