Health Information Management Staff and Confidentiality

Rose is an HIM tech at a healthcare center. Rose's first duty every morning is to visit each department in the hospital and collect any loose materials and take them back to the HIM department for scanning.

As she goes through the ER record baskets, she hears two nurses talking.

The first one says, "She coded so fast when she first arrived. I can't believe we were able to save her."

The second one says, "Poor kid, she had overdosed, but I think she will be ok since they are monitoring her in the Critical Care Unit."

The last report Rose had picked up was an EKG attached to an order for the patient to be transferred to the CCU. When she saw the patient name, she was stunned. It was Jane, the daughter of her mother's best friend. She continued to the other departments and finished in the CCS last. She peeked in and saw Jane being attended to by the nurse.

On the way back to the HIM department, Rose stopped in the lady's restroom and texted her mom to tell her about Jane.

Later that day, her mom stopped in to see Rose. The HIM manager, Mr. Johnson, was walking by and heard her mom say, "I couldn't believe my eyes when I got the text you sent about Jane. I would never have imagined she would do drugs much less overdose!"

How would this breach of confidence be handled?