Health Pro is a regional professional enterprise that owns a chain of hospitals. As being a central corporation supervising the overall operations, the company had formulated a health care plan in response to a recent decline in its profits and operational efficiency. The plan focused on addressing the rising number of complaints and sentinel events resulting in a series of malpractice lawsuits. As a result of the scope of the formulated plan, the corporate initially began to achieve improvements in patient safety while the financial performance remained unchanged despite tremendous efforts to solve these issues.However the pattern of rising events of serious patient safety issues returned to emerge in the course of the year.

a.Discuss the main focus of this plan (problem based or goal oriented) and critique its efficiency.