Healthcare Analytics (Discussion#8)

A health plan is required by its contract with the Department of Medical Assistance Services to provide transportation for its members to and from all covered medical appointments and services. However, a number of transportation trips scheduled by health plan employees end in members not being picked up and delivered in time for their scheduled appointments as originally planned, which are defined as interrupted trips.

How can the facility reduce the number of interrupted trips? What impact could the interrupted trip have on the perceived quality of care?

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