Heartland Health Systems, which employs 20,000 people in facilities in Chicago, St. Louis, Topeka, and Indianapolis, has suffered from poor management for years. As a result, employees are demoralized, and the workplace culture has become increasingly toxic. The board of directors makes the decision to fire many of the top executives and brings in a new CEO, Bashir. An independent polling company conducts employee surveys across all branches, revealing that Heartland employees rank feeling undervalued and underappreciated among their biggest complaints. Bashir decides to implement a radical approach at all levels of management that will help managers relate to and serve their employees. Which of the following is Bashir most likely to do? Question 9 options: a) engage in active listening so that he can understand employees' needs b) implement a bonus structure that rewards managers for employee performance c) focus on being recognized by the board for his cost-saving measures d) take a hands-off approach, allowing employees to work out their differences among themselves e) focus on punishing employees who contributed to the toxic work culture