hector, who is a Hispanic, has been working for a promotion for a long time. He works for a shipping company on the loading dock. The company is located in rural North Carolina. His job has been to drive a forklift and to occasionally load by hand boxes into large trucks. He reports to a loading supervisor who coordinates all the work of four forklift operators and makes sure the loads are accurate and ready to go on time. Finally, Hector's hard work has paid off for him. His supervisor, Paul, has been promoted, and Hector was recommended to take his place. He has now been the supervisor for two weeks. Already he has begun to worry about whether he should have taken the job or not. He just can't seem to get the men working for him to move fast enough. Frequently, his loads are late in being finished, and often they contain the wrong boxes. He cannot understand where he is going wrong. As a forklift operator, he always received excellent ratings and has always been a hard worker.