Helena Estradia has been asked to check the communication system in the administrative department. Several new processes have been introduced to the department to improve and eliminate processing steps to ensure that customer's orders were shipped faster. Part of the process required all orders to be emailed to the picking department and for the same email to automatically be generated to the customer.

The picking department needed to pick and ship the order within 24 hours. A second email should automatically be generated once the order was finalised and shipped to the customer. All emails should have been processed by the administrative department Draw a flow chart for the procedure outlined above. What steps seem to be missing? Use the flow chart to identify the gaps in the communication process?

(This can be included in a separate document).

Several customers complained that they did not receive the emails. What information should you gather to ensure that the customer's receive the emails confirming processing and then shipment?

There seems to be a general confusion about this process. Your team is not sure about the process.

As a coach, explain how you would implement and support continuous improvement of this process? Include in your answer, describe what an effective coach is, the type of coaching you would use and the skills you would require? Explain each answer that you have given.