Hello, I need help with specifially letter G.

Case 1 Pizza Inc., a pizza take-out and delivery chain, is experiencing decreasing of venues and is steadily losing market share despite favorable market testing of its products/recipes. The company's strategy has traditionally been defined gaining increased market share through customer satisfaction. Management has asked your internal audit function to help them understand the reasons for declining sales at the Uptown location and how the decline might be related to internal operations. Your prior internal audit experience and direct observation of work performed at the troubled location identified the following information