Hello

I need help with this assignment (Bristol Tourism Office )

Section 3:

After reading Chapter 6 "Illustrate: Drawing the Diagram" in Jim Kalbach's book Mapping Experiences complete the following exercise as it related to the scenario above (2 pages max):

1. Create a draft diagram for the BTO scenario. How will you tell the story of interaction? Use the following phases
   • Plan Trip
   • Travel to Bristol
   • Arrive in Bristol
   • Stay in Bristol
   • Depart
   • Return Home
   • Visit Again
2. Include the following aspects:
   • Customer
   • Actions
   • Thoughts
   • Feelings
     • Pain points
     • Touchpoints
   • BTO
     • Support
     • Goals