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Hello tutor my name is Nathan, I am doing some volunteer practice on my review guide before I take my exam on Tuesday, but I

Hello tutor my name is Nathan, I am doing some volunteer practice on my review guide before I take my exam on Tuesday, but I was unable to figure this problem out and my professor hasn't posted any answers, so can you help me so I may study from it?

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Lando Concrete and Stone produces ready-mix concrete and paving stones. They want to use a balanced scorecard to measure their business successes and productivity. The owner is having some trouble creating the balanced scorecard correctly. Use the information below to complete the corrected balanced scorecard. Balanced Scorecard (original) Objectives Financial Perspective Enhance employee skills Percentage of customers retained Customer Perspective Increase stockholder value Quality index Internal Processes Perspective mprove quality of products Number of employee development Learning and Growth Perspective Increase customer satisfaction Average process waiting time Reduce bottlenecks Earnings per share Customer-satisfaction ratings Create the corrected balanced scorecard. Balanced Scorecard (original) Objectives Financial Perspective IKov Darforing Customer Perspective Internal Processes Perspective earning and Growth Perspective

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