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Hello, tutors, my question is Discuss the cause/s of the problems (micro and macro), also look at the company culture (according to the British Airways

Hello, tutors, my question is Discuss the cause/s of the problems (micro and macro), also look at the company culture (according to the British Airways Swipe Card system- Case study). I'm focusing on poor communication. How could I apply system thinking approach in this area?

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