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10 Required: For each measure, indicate by placing an X in the appropriate column whether it would most likely be classified in the learning and growth, internal business process, customer, or financial category of the company's balanced Scorecard 53 Learning eBook Internal Business Process Customer Financial Print Growth X References Item Example Employee absenteeism rate 1. Sales from new customers 2. Customer defection rato 3. Averago fuel cost per les dollar 4. Average number of workplace accidents per employee 5 Delivery cycle time 6. Average training hours per employee 7. Number of job applicants from under represented groups Percent of customers that strongly agree with the statement Your employees treated me courteously 9. Return on assets 10. Percent of customers that strongly agree with the statement "Your company has a superior commitment to product safety 11. Number of modula product designs 12. Lost salos due to out of stock merchandise 13. Pounds of wasto produced 14. Number of customer referrals 15. Residual income 16. Average mentorship hours per employee