Help Save & Exit 9 Florian, a customer relations specialist at a clothing company, is writing a letter refusing a customer request to replace, free of charge, a box of shirts that the customer spilled ink on. Which of the following is the best way for Florian to begin his letter? Multiple Choice C) He should begin his letter with a direct refusal. He should begin his letter by suggesting that the customer's request is unreasonable o He should begin his letter by stating that the customer caused the damage to the shirts O He should begins letter by apologizing to the customer while offering no explanation or alternative He should begin his letter with a buffer that sets up the discussion