Help with home work question.

1.According to class lecture, our goal for Organizational Readiness is not to eliminate resistance, but to _____________ the impact resistance on the project. Choose the BEST answer.

Select one:

a. Manage

b. Address

c. Minimize

**d. Mitigate

2. According to class lecture, this is a formal approach to identify and manage areas of resistance that stakeholders have towards the project.

Select one:

a. Reinforcement

b. Requirements Management

**c. Stakeholder Management

d. Resistance Management

3. According to our class lecture, managing change resistance is a structured approach that includes three methods, including all of the following EXCEPT:

Select one:

a. Proactive Resistance Management

**b. Reactive Resistance Management

c. Resistance Prevention

d. Resistance Assessment

4.According to our class text, listening truly takes place only when we ____________ on what we are hearing before we respond.

Select one:

a. Suspend judgement

**b. Provide effective verbal & non-verbal cues

c. Clarify key points

5. According to our class text, the following components are required to develop a positive team environment EXCEPT:

Select one:

a. Clearly defined roles & responsibilities

b. A clear team identity built on commitment to a shared goal

**c. Include members with effective listening skills

d. Clear team ground rules that describe the work patterns and values of the team

6.According to our class text, the following components are required to develop collaborative problem solving EXCEPT:

Select one:

a. Problem-solving skills tied to an accepted problem-solving process

**b. Conflict management / conflict resolution skills

c. Understanding and applying clear decision modes

d. Achievement of meeting team deadlines and objectives

7. According to our lecture, it does not matter whether the Project is perceived as positive or negative, ___________ to change is inevitable.

Select one:

**a. Lack of Adoption

b. Positive reactions

c. Negative reactions

d. Resistance

8.As a Project Leader, what should your leadership style focus on when encountering the team development stage of STORMING?

Select one:

a. Remove team obstacles and improve team processes

**b. Provide background information to help the team understand the goals and purpose of the group

c. Respond to uncertainty of the team with structure and clear direction

d. Give increased authority to the team

9. Ground Rules are explicitly stated expectations about team behavior and values. Making these expectations explicit accomplishes all of the following EXCEPT:

Select one:

a. The team has an opportunity to form its own culture

**b. The team members can effectively expand into new areas

10. In problem-solving, convergent thinking includes the following core steps EXCEPT:

Select one:

a. Perform risk analysis

**b. Perform cost-benefit analyses

c. Set solution requirements

d. Select an alternative

11. In problem-solving, divergent thinking includes the following core steps EXCEPT:

Select one:

a. Set solution requirements

b. Generate alternatives

**c. Find the cause of the problem

d. Solve the problem

12. In this example, when developing Ground Rules for team meetings, we do not discuss project information with anyone outside the project team of the project steering committee. This Ground Rule is an example of the following team value:

Select one:

a. Accountability

b. Respect

**c. Confidentiality

d. Team learning

13.In this stage of team development, conflict is likely to occur, trust has not yet developed substantially, and power struggles may occur.

Select one:

a. Norming

**b. Storming

c. Forming

d. Performing

14. In this stage of team development, team members are more likely to begin to establish trust, focus more clearly on team goals, and are generally capable to make team decisions.

Select one:

a. Forming

b. Storming

**c. Performing

d. Norming

15.Regarding modes of decision-making, this method has the disadvantage of taking a lot of time to complete, and there is a physical limit to the number of people who can realistically be involved in the decision.

Select one:

a. Performing autocratic decisions

**b. Consensus

c. Delegating

d. Voting

16.Regarding modes of decision-making, this method has the disadvantage of taking a lot of time to complete, and there is a physical limit to the number of people who can realistically be involved in the decision.

Select one:

a. Voting

**b. Autocratic

c. Consensus

d. Delegating

17.Successful projects rely on execution. Plans are meaningless if the team does not carry through. This relates to one of the five CORE LEADERSHIP ACTIONS the Team Leader as noted in our class text:

Select one:

a. Attend to the health of the team

**b. Maintain the strategic vision

c. Exhibit and demand accountability

d. Develop personal energy that inspires the team through example

18. The autocratic decision-making method occurs when the Project Manager makes the decision (while the team may also be involved). A key disadvantage of this method is:

Select one:

a. Requires full understanding of all team members

**b. If this method is used too frequently and there is frequent disagreement, the leader may lose team trust and commitment

c. If the options are complex, it is less likely that they will be understood by the team

d. The leader must have the knowledge and skill required

19. The following are all tips to improve Active Listening EXCEPT:

Select one:

a. Offer potential solutions to problems or challenges discussed

**b. Provide feedback

c. Listen for the ideas behind the facts and data

d. Use non-verbal cues to show you are involved in what the speaker is saying.

20.The following are guidelines for performing effective consensus-based decisions EXCEPT:

Select one:

a. Embrace conflict as a sign of creative thinking

**b. Reinforce core team roles, responsibilities, skills and capabilities in relation to the decision

c. Follow a structured problem-solving process

d. Manage group participation

21. PMBOK notes the following is a trend and emerging practice in Project Resource Management that includes improving self-management and self-awareness, as well as relationship management competencies within team members.

Select one:

a. Personality assessment and analysis

b. Social psychology competency development

c. Cognitive behavior therapy

**d. Emotional intelligence (EI)

22. The following is true about Knowledge Workers EXCEPT:

Select one:

a. Designing things

**b. Assembling materials

c. Think for a living rather than using their bodies to perform work

d. Often tackle complex, abstract problems

23. The following items are common and often UNPRODUCTIVE approaches to conflict EXCEPT:

Select one:

a. Withdrawal

**b. Smoothing over the conflict (minimizing its impact to the team)

c. Forcing resolution of the conflict

d. Prevent the conflict

24. The following stages of team development include all of the following EXCEPT:

Select one:

a. Developing

b. Forming

c. Storming

d. Norming

25. The Project Manager should provide the context for the project within the organization. This answers questions such as WHAT RELATIONSHIP DOES THIS PROJECT HAVE WITH OTHER PROJECTS?"HOW WILL THIS PROJECT AFFECT STRATEGIC GOALS? and HOW WILL WE SHARE PERSONNEL WITH OTHER PROJECTS? These questions address the key concept of:

Select one:

a. Clarifying team roles and responsibilities

**b. Management support for the project

c. Establishing the Project's organizational alignment

d. Clarifying the project vision, goals and objectives

26. PMBOK notes the Project Resource Management processes include all of the following EXCEPT:

Select one:

a. Manage team

**b. Expand resource capabilities

c. Estimate activity resources

d. Plan resource management

27. According to our class text, the three primary components of a high-performing team are listed below. Which choice does not apply?

Select one:

a. Leadership

**b. Positive team environment

c. Knowledge and ability

d. Collaborative problem-solving

28. This is a key guideline to follow when managing conflict where we point out the disagreement and recognize the emotions that are surfacing. Describe the conflict and focus on the problem rather than the people with whom we disagree.

Select one:

a. Agree on process, if not outcome

**b. Acknowledge the conflict

c. Trade places

d. Separate identifying and selecting alternatives

29. This term applies that listening to others and actually understanding their intended message requires effort and skill.

Select one:

a. Analytical listening

b. Appreciative listening

c. Emphatic listening

**d. Active listening

30.When practicing Active Listening, SUSPENDING JUDGMENT is often a useful tactic to understand the speaker, and requires several skills listed below, EXCEPT:

Select one:

a. Consensus-building

b. Clarification

**c. Understanding

1. d. Agreement