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Helping the Customers to be right (5 points) Start by thinking of a specific situation where a customer got confused or made a mistake. Make
Helping the Customers to be right (5 points) Start by thinking of a specific situation where a customer got confused or made a mistake. Make a list of factors about this situation that are out of control. Now, make a list of factors about this situation that you can control. Focus on the factors that you can control and try to think of solutions to help the customer be right.
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