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Herb Kelleher, past CEO of Southwest Airlines, said it well when he said, The important thing is to take the bricklayer and make him understand
Herb Kelleher, past CEO of Southwest Airlines, said it well when he said, "The important thing is to take the bricklayer and make him understand that he's building a home, not just laying bricks." Which quality of a good leader was Kelleher describing?
The ability to articulate the details of daytoday operations.
The ability to put their vision and commitment into words that inspire their team members.
The ability to be able to contribute to the maintenance team if needed.
The ability to trust employees and customers.
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