Here is a scenario that is all to common:

The project team in a host organization works for several weeks or months to deliver a project to a customer, and then when the product is reviewed the customer or client wants to see changes or additions to scope. The good news is that there are some things we can do as project managers to address this up front, and your suggestion for preparing the project team for the possibility of changes is also a good one.

This week in our videos on the Closing Phase of the project, Biafore discusses the customer acceptance process. The customer acceptance should not be the first time the customer sees the product. What could the project manager do earlier on to avoid the need for major changes during the customer acceptance process?