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Hi Anne. I'm so glad we could meet. You've done such a great job for us over the past few months, and I just want

Hi Anne. I'm so glad we could meet. You've done such a great job for us over the past few months, and I just want to go over a few issues. => Anne, thanks for taking time to chat. Today I want to focus on improving your customer service rating. Multiple Choice establish measurable and realistic expectations link to consequences focus on actions and results, not attitudes and intentions give clear and targeted feedback probe for reasons performance is not higher

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