Hi Daniel, Ronald Harris, here. Im calling because I just received the latest analyst report and investment rating on C&O Corporation. I was a little surprised that RIS is downgrading its rating on C&O. Im even more surprised that you didnt call me to give me a heads up! As you know, the pension fund has a huge investment in C&O and the changed analysis might affect our investment.

Daniel, I want to remind you that Harris Pension Fund is one of your biggest clients and we pay a lot to you in management fees. When we hired your firm to manage our equity portfolio, your CEO assured us that, given the level of asset management fees we would be paying, we could expect top notch service! Well we are not getting it!

In the future I expect you to provide advanced information on investment recommendations. I also expect daily contact from you, not the occasional letters and emails Ive been getting.

If you cant tell, IM NOT HAPPY! Call me back as soon as you get this message.

Which of the following facts is most relevant to the analysis of this case?

• Ronald is one of the biggest RIS clients
• Daniel has not been diligently communicating with Ronald
• Ronald wants to receive investment recommendations before other RIS clients

Which additional fact would it be most helpful to know?

• The amount of the investment Harris has in C&O
• What the client agreement between RIS and Harris says about the level of communication RIS will provide
• Why RIS downgraded their investment rating on C&O