Hi I'm finding it difficult to answer this because I have never worked as an IT specialist. Thank you for your help.

• Attempt to troubleshoot an issue that a user is experiencing as if you are emailing back and forth.
• Imagine that you are a user writing an email to an IT help desk because you are experiencing a computer issue.
  • In the email, explain what the issue is and provide some context that will help an IT professional solve the issue, such as stating the OS, software, hardware, and similar details. You can describe an issue that you actually have experienced as a user or one that you think is common for many users to experience.