Hi: Is there a technical support person there? Because I need someone to answer these questions for a project:

Interview a technical support person. Locate a technical support worker at your school, your work, or a local company and set up an informational interview. Ask the following questions to the technical support worker:

1. Using the categories of end users in Figure 1-2, how would you describe the users you support?

2. What types of software applications do you need to know in order to support users?

3. Do any users or applications present particularly difficult problems for you as a technical support worker? (Ask for a description of some typical problems.)

4. Does the organization that employs you have policies on software piracy, invasion of privacy, and virus protection?

5. Will cloud computing affect your job, and in what ways?

6. Can you provide a copy of your position description?

Write a one-page summary of the information you collect from your interview.

Thank you

Environment: Personal (home) user or work (corporate, organizational, enterprise) user Skill level: Novice, semiskilled, or expert Frequency of use: Occasional, frequent, or extensive Software use: Word processing, email, accounting, or others (see "End-User Applications Software" in this chapter) Features used: Basic, intermediate, or advanced (power users) Relationship: Internal user (coworker) or external user (client) Figure 1-2 Common categories of end users Environment: Personal (home) user or work (corporate, organizational, enterprise) user Skill level: Novice, semiskilled, or expert Frequency of use: Occasional, frequent, or extensive Software use: Word processing, email, accounting, or others (see "End-User Applications Software" in this chapter) Features used: Basic, intermediate, or advanced (power users) Relationship: Internal user (coworker) or external user (client) Figure 1-2 Common categories of end users