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Business letters can be used to request information or action. Famillarize yourself with the organization of these direct request letters so that you can communicate your purpose and achieve a positive outcome. The opening of a direct request letter should ask the most important question or oxpress a polite command. Read the following scenario, and answer the Your manager asks you for advice about the tone of a request letter she is composing to an irate customer. What advice would you give? Match the tone of the irate customer. Express appreciation in a fresh and efficient manner. Use emoticons within the text to ensure correct tone. The quality of information obtained from a request letter depends on the clarity of the inquiry. What techniques can you use to make your request clear? Check all that apply. Organize your ideas. Use the recipient's first name. Itemize information to improve readability. Frame your request logically. Set an end dote when appropriate. Dear Ms. Hunter: Subject: Credit Reimbursement Request for Account $45673 Your account will be credited for the erroneous charges. Thank you for bringing this error to our attention. You will recelve credit notification by mail in 5-7 working days. True or False: This is an effective beginning for a direct reply letter. True False Which graphic devices should be used in the body of a direct response letter? None; graphic devices are unprofessional. Usts, tables, headings, and other highlighting techniques. All caps with occasional italies for emphasis. What strategies should a direct response message use? Check all that apply. Identify previous correspondence and the reason for writing in the subject line. Place the most important information first. Include personal references to your own experience. Close with an open-ended question to promote dialogue. Use graphic devices to make the message more readable. Complete the following sentence with the best choice. Online customer reviews may serve as a free and efficient quality-control system. Which of these guidelines should you follow when responding to customers online? Check all that apply. Own up to problems and mistakes. Respond in less than 24 hours. Never apologize. Direct users to approved information sources. Use the opportunity to upgrade your customer to a more expensive product. Business letters can be used to request information or action. Famillarize yourself with the organization of these direct request letters so that you can communicate your purpose and achieve a positive outcome. The opening of a direct request letter should ask the most important question or oxpress a polite command. Read the following scenario, and answer the Your manager asks you for advice about the tone of a request letter she is composing to an irate customer. What advice would you give? Match the tone of the irate customer. Express appreciation in a fresh and efficient manner. Use emoticons within the text to ensure correct tone. The quality of information obtained from a request letter depends on the clarity of the inquiry. What techniques can you use to make your request clear? Check all that apply. Organize your ideas. Use the recipient's first name. Itemize information to improve readability. Frame your request logically. Set an end dote when appropriate. Dear Ms. Hunter: Subject: Credit Reimbursement Request for Account $45673 Your account will be credited for the erroneous charges. Thank you for bringing this error to our attention. You will recelve credit notification by mail in 5-7 working days. True or False: This is an effective beginning for a direct reply letter. True False Which graphic devices should be used in the body of a direct response letter? None; graphic devices are unprofessional. Usts, tables, headings, and other highlighting techniques. All caps with occasional italies for emphasis. What strategies should a direct response message use? Check all that apply. Identify previous correspondence and the reason for writing in the subject line. Place the most important information first. Include personal references to your own experience. Close with an open-ended question to promote dialogue. Use graphic devices to make the message more readable. Complete the following sentence with the best choice. Online customer reviews may serve as a free and efficient quality-control system. Which of these guidelines should you follow when responding to customers online? Check all that apply. Own up to problems and mistakes. Respond in less than 24 hours. Never apologize. Direct users to approved information sources. Use the opportunity to upgrade your customer to a more expensive product