Hi, please help me answer these. Thank you (TQM)

1. Own words, define quality.

2. Give 5 names of the pioneer who made key contributions in the field of quality management.

3. Why ethics is important in managing quality in an organization?

4. What do you think are the consequences of poor quality in an organization? Direction : what are the parts of an organization which are responsible for quality management? Briefly explain their key areas of responsibility.

1. What are the nine (9) dimensions of product quality

2. What are the nine(9) dinensions of service quality?