Hi there, this is one of the question in my assessment (SITXCCS007). Which one is correct one?

9.Select the sales technique with the correct definition:

a.Upselling - This practice often uses the technique of starting from the cheapest price

and moving to more expensive options until the customer selects the level which

appeals to them.

b.Down selling - is a technique whereby prices are quoted starting at a cheaper item and

moving down to further cheaper options.

c.Cross-selling - refers to an offer from your product range that you do not sell to an

existing customer. For example: you would not cross-sell a holiday package to an

existing corporate client.

d.Suggestive selling - gives you the chance to recommend options that the customer had

already considered. The idea behind suggestive selling is to show little interest in the

customer.