Hi tutor please read the powerpoint that I attach po kahit brief answer lang. and answer the following

Based on the powerpoint

-What is your Learnings and Insights?

-your Critiques?

-your Applications?

7:26 & cdn.fbsbx.com Done 1. EVOLUTION OF QUALITY - In the early days of manufacturing, an operative's work was inspected and an assessment prepared whether to accept or reject it. - Along with the formation of inspection functions, other troubles arose; 1. More technical problems happened, necessitating expert skills which frequently production workers do not possess. 2. The inspectors are short of training 3. In order to increase output inspectors were ordered to admit substandard goods 4. Skilled workers were given promotion into other roles, so less skilled workers were left to carry out the operational jobs, like manufacturing. QUALITY GURUS Joseph M Juran-"fitness for use". - higher quality products had bigger quality of features which fit with the neccessities of the consumer and also had smaller quantity of defects. . W Edwards Demming- " founding father of quality"7:26 cdn.fbsbx.com Done QUALITY IMPROVEMENT MODELS 1. Model for Improvement (Plan-Do-Study-Act or PDSA cycle) 2. Lean Six Sigma a. Lean- is well-liked for its systematic approach to streamlining both manufacturing and service processes by eradicating waste while continuing to bring worth to customers. b. Six Sigma- is merely a technique of efficiently solving a problem. QUALITY PLANNING A quality plan illustrate how an organization will attain its quality objectives. It tells the quality objectives and specifies the quality assurance and control activities to be performed in daily company operations. Quality planning is the formation of an actionable plan that defines and qurantees quality from idea to delivery. Quality Planning means planning how to accomplish process and product (deliverable) quality requirements. BY PLANNING THE QUALITY ONE HAS TO RESPECT SOME PRINCIPLES; 1. Customers satisfaction comes first 2. Prevention over inspections 3. Management responsibility 4. Continuous improvement cdn.fbsbx.com THE KEY DIMENSIONS OF SERVICE QUALITY INCLUDE; 1. Reliability 2. Assurance 3. Tangibles 4. Empathy 5. Responsiveness QUALITY IMPROVEMENT - Quality improvement (QI) involves both prospective and retrospective reviews. It is designed at improvement which is evaluating Where the organization is, anf determining approaches to make things better. - Quality improvement activities can be FUNDAMENTAL CONCEPTIONS 1. Institute a culture of quality in practice 2. Decide and prioritize areas for improvement 3. Gather and examine data 4. Talk about the result 5. Commit to continuing evaluation 0 7:26 & cdn.fbsbx.com Done 1. Create constancy of purpose for improving products and services. 2. Adopt the new philosophy. 3. Cease dependence on inspection to achieve quality. 4. End the practice of awarding business on price alone; instead, minimize total cost by working with a single supplier. 5. Improve constantly and forever every process for planning production and services. 6. Institute training on the job. 7. Adopt and institute leadership. 8. Drive out fear. 9. Break down barriers between staff areas. 10. Eliminate slogan, exhortations and targets for the workforce. 11. Eliminate numerical quotas for the workforce and numerical goals for management. 12. Remove barriers that rob people of pride of workmanship, and eliminate the annual rating or merit system. 13. Institute a vigorous program of education and self-improvement for everyone. 14. Put everybody in the company to work accomplishing the transformation.7:26 A cdn.fbsbx.com Done 4. Continuous improvement QUALITY PLANNING PROCESS 1. The client will determine the level of quality. 2. The company will identify the characteristics of the product quality and make an overall assessment client's needs. 3. If the current practices and procedures are inefficient, a company may make immediate revision or write a corrective action plan. 4. Establish ways to measure and maintain the desired QUALITY PLANNING TOOLS 1. Cost benefit analysis 2. Benchmarking 3. Plan of experiments 4. Cost of quality 5. Additional quality planning