HIH is a large, multinational chain of high-quality hotels. Recently they have expanded rapidly, with growth of over a hundred hotels in the last two years. Each new hotel is fitted to a high standard by HIH. The head office of HIH is responsible for all advertising and special offers, the setting of prices and any branding changes. The local hotel managers are responsible for operational decisions, such as which staff to hire and employee training. HIH sets targets for local managers based on total sales and customer satisfaction feedback. The customer feedback is collected by hotel staff from customer questionnaires. Your task: Comment on the suitability of the targets set for local hotel managers. Instructions: After you have completed typing in your response, click the "Confirm" button to compare your answer to the correct response. Please note that once you click away from this page, your typed response will NOT be saved. Click the "Recheck" button if you wish to review your response again compared to the solution