Hilton partners with Lysol and the Mayo Clinic as it repositions its strategy around the core competencies of "clean and safe."

Other hotels are similarly redesigning strategies and services to meet the return of travelers in a post-coronavirus age.

In this new world of hospitality management, cleanliness is likely to be the customer's biggest priority, and hotels are preparing to meet those needs in ways never before imagined.

Traditional hotel staples like breakfast buffets, make-your-own waffles, and freshly baked welcome cookies may be replaced with "to go" offerings in sealed bags or packaged cookies provided in hotel rooms. Cleaning technologies like electrostatic sprayers that use hospital-grade disinfectants and ultraviolet light technology may be use to clean public areas as well as rooms. Restrictions on the number of riders on elevators and digital keys that allow guests to enter rooms using their cellphones are likely to also become the norm.

Discussion Questions:

1. How will new hotel policies affect capacity planning and occupancy rates?

2. What impact might new policies have on service capacity, particularly in terms of housekeeping staff?

3. How might these policy changes affect Purchasing Operations at Hilton Hotels?