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Historically, student advising in the College of Business at Tech was done by faculty in the individual departments that housed a stu- dent's major. However,

Historically, student advising in the College of Business at Tech was done by faculty in the individual departments that housed a stu- dent's major. However, the College received poor advising ratings on national student surveys that rank business schools, which caused the College to have a low ranking. In order to remedy this prob- lem the College centralized its advising activity in the Dean's office using full-time, trained advisors. After a transition period the advis- ing office sampled 50 students every week during a semester using a brief in-class survey in classes selected randomly. Any survey that indicated an advising problem was considered one defect. The semes- ter-long survey resulted in 68 total defects.

a. Using this result, develop a p-chart for advising defects using 3 control limits.

b. Given the following survey results for a subsequent semester, indicate if the process is in control:

Week Number of Defects Week Number of Defects
1 7 9 4
2 5 10 6
3 4 11 9
4 8 12 3
5 10 13 8
6 6 14 7
7 9 15 7
8 3

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