H&M's business concept is to offer fashion and quality at the best prices. As Chief Information Officer of H&M, you need to ensure any IS/IT solutions are managed properly. You are proposing to offshore your customer support help desk and implement green IT design starting in the operations department. With the new changes, you will need to be a professional IT change leader and carefully consider what is necessary to ensure successful IT/IS change, especially regarding stakeholder engagement. In terms of IT governance, you intend to create an IT structure where you and the IT management team make all IT decisions.

Q.5.1 Justify your offshoring proposal.

Q.5.2 Explain how you will apply green design to the H&Ms operations and logistics

functions.

Q.5.3 Suggest what will be needed for successful IT/IS change.

Q.5.4 Defend your position that IT should be treated as a profession.

Q.5.5 Differentiate between tangible and intangible costs with the use of examples.

Q.5.6 Explain why an integrated enterprise system would meet the organisations

needs.