Hornstein 2008 states "To respond to change today, many organizations have invested heavily in capital-intensive expenditures such as new equipment and/or technology (such as ERP packages like SAP and Oracle) in the hope that these will reduce cost and increase productivity." Using research-based information what challenges do you see with this approach to managing change? Identify and explain at least two other major factors which should be explored when an organization seeking to make a major change