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Hospitality in the Big City1. How does this case illustrate the importance of 2. How important is it to defuse unpleasantness even 3.Describe any similar

Hospitality in the Big City1. How does this case illustrate the importance of 2. How important is it to defuse unpleasantness even 3.Describe any similar experiences you may havehad where people surprised you with unexpected pleasantness. How did it feel?

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