Hotel Front Office Management

1. What ideas would you suggest to facilitate a more effective processing of guest and non-guest charge vouchers? How might the daily audit be aided by such changes? Is the accumulated postings routine for non-guest accounts an effective plan?

2. What could be done to improve the hotel's billing of non-guest accounts? What could be done to improve collection of outstanding balances?

3. What are the advantages and disadvantages to having a high volume of non-guest accounts? What about the cost of carrying and collecting outstanding balances? How might the hotel's cash flow be affected by such transactions?