Hotel maintenance is the upkeep of the various systems and components used in the hospitality industry. These systems include general building operations such as HVAC, electrical, and plumbing, but also many needs specific to hotels and their customers. These specific needs are widely varied and their scope depends on the size of the hotel and the services they offer. Some hotels in resort locations may include private Beaches or boating clubs, Tennis courts or sports arena or Theatres.

Hotel maintenance may include upkeep of refrigeration, elevators, cable TV, phone lines, personal computers, room furnishings, and lighting fixtures. This wide scope of maintenance needs requires a large breadth of expertise from hotel maintenance crews. It also means that maintenance planning is crucial for hotel maintenance success. This challenging job can not be completed with out a team of well qualified and experienced Engineers and trades personnel. The other challenge of course is to get it done, both, in a timely manner and in a cost-effective manner. Looking at the variety of the equipment and tasks listed above as well as explained in the PPT you have reviewed in this folder, it would seem like you might require to employ a few Mechanical Engineers and mechanics, gas technicians, Welders, Millwrights or Fitters, an Electrical Engineer Plus a few Electricians, Computer & Software Engineer, Computer technicians, Boiler Operators and Mechanics, A Civil Engineer for the building repairs and a team of carpenters, Painters, Masons, Carpet layers, Locksmiths, Air-conditioning & HVAC Mechanics and so on.

But unfortunately, we do not have that luxury in Canada. The Salaries and Wage rates of the technical workers is as high as $28 to $45 / hr. And Employing 2o to 25 workers in this department will take away most of our profit from operations. Frankly a 200 to 300 rooms hotel in Canada can not afford employing more than 5 to 8 persons in total in the whole of the Facility Management Department. This means that the Maintenance Manager and his Assistant will have to be Hands-on engineers to cover two or more fields themselves, the rest of the staff hired will have to be multitalented, dual qualified and experienced in different tasks.

Keeping this in mind, we need to plan the departments work in a way that more common occurrences will be handled by our staff, and rarely occurring issues, or more specialized work would be contracted out, as and when required. We would need to maintain a good balance between the two. You have seen the Organization Chart of the whole hotel in the notes in Week one, Use a similar format to draw an internal organization Chart of the facility Management department. See the assignment sheet below, Based on the size of the hotel, plan how many persons would you need and in which positions: I have shown a rough sketch of the chart format you could use:

Consider that you have been hired as the Director of Facility Operation (Maintenance) by a 300 Room, full-service hotel in down-town Toronto. The Hotel has the following facilities: A Restaurant open for Lunch & Dinner 24 Hours Coffee Shop Lounge bar with Live Music Banquet Hall for 500 persons, Swimming pool Fitness Centre Business Centre

Questions:

1. Provide an Organization chart of your Department

2. Provide a List of different staff positions in your maintenance Department along with number of Employees in each of the position as per your Organization Chart. Remember that the Payroll cost is very high inn Canada, you might have to combine some job positions by finding employees with dual qualifications & might have to use sub-contractors for certain more complicated Service / breakdowns.

3. Write out a Job Description for your own position as the Director of the Department of Maintenance & Facility Operation, broken down in to, Daily Duties, Periodic duties & any special duties. This assignment is due in the next class. Please type neatly in the format of a projectreport .