Hotel Name : Shangri-La Vancouver

(Note : Please answer each question step by step.)

Part A: Loyalty Program

Is the hotel part of a Loyalty Program? What is the name of the program? What are the different levels of membership for the hotel's loyalty program What benefits do the members receive at the different levels? How do members earn points? How can members redeem points? Give some examples. Are there other ways to earn points other than making purchases at the hotels? Why would loyalty programs want guest to earn points in other places?

Part E: Competitor Hotels

What are the 3 closest hotels to yours - indicate their name, distance (in km) from your hotel and describe how they would compare Do you consider these hotels to be the main competition for your property? Describe the reasons for your answer (hotel rate, services etc). If not, what other 2 hotels are likely to be the best competition for your property in the area. Based on your online searches, other hotels were probably suggested to you - did they match the closest hotels or were there others?