How can CEO Munoz mitigate mythical fixed-pie belief bias in this particular situation?

Multiple Choice

• He needs to take an aggressive stance and prove that Mr. Dao was the instigator and not the airline so United wins in the court of public opinion.
• He needs to look past information that is easily available, such as eyewitness statements, and focus on facts that may be more critical but less readily available, such as Mr. Dao's background.
• He needs to consider Mr. Dao's thoughts and perceptions.
• He needs to frame it as a win-win situation for both United and Mr. Dao if the airline shows some empathy and remorse.