How can Individual differences in colleagues and clients be recognised? How can you demonstrate that you have respect for yourself and others? What guidelines should be set in place to ensure behaviour is consistent with legislative requirements? How can you use non-verbal communication effectively? What are 5 examples of "technical skills"? What are 5 examples of "transferable skills"? What are 5 examples of "personal skills"? When holding a group interview, what 4 points should you keep in mind when looking for leaders? What are 6 key valuing diversity behaviours?