Question
How can organizations effectively identify and address the underlying causes of quality issues in their products or services to enhance customer satisfaction and reduce the
How can organizations effectively identify and address the underlying causes of quality issues in their products or services to enhance customer satisfaction and reduce the cost of poor quality?
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Managing Hospitality Organizations Achieving Excellence In The Guest Experience
Authors: Robert C Ford, Michael C Sturman
2nd Edition
1544356854, 9781544356853
