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How comfortable should consumers be in letting the reviews of others influence where and how they travel? What are the pros and cons? Cs I

How comfortable should consumers be in letting the reviews of others influence where and how they travel? What are the pros and cons?

Cs I -2 What steps do vou recommend a notel take when

dealing with a negative online review? Try to find one example of a hotel that has done a good iob o!

responding to a negative review.

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